Refund Policy

Effective Date: 01.11.2024

1. Refund Eligibility

a. Subscription Services (SaaS, Recurring Fees)

If you have subscribed to one of our software services that operate on a recurring payment basis (e.g., monthly, annual subscriptions), we offer the following refund options:

First 14 Days (Free Trial/Refund Window): If you cancel within the first 14 days of your subscription, you are eligible for a full refund, provided that you have not exceeded the trial period or used any premium features beyond the free trial or introductory offer.
After 14 Days: After the initial 14-day period, refunds for subscription-based services are generally not available. However, you may contact us to discuss your situation, and we will consider refund requests on a case-by-case basis, especially in cases of technical issues or service disruptions that were caused by us.

b. One-Time Purchases (Software Licenses, Custom Software)

For one-time purchases, including software licenses or custom software development services, we generally do not offer refunds after the purchase has been completed. However, if you are dissatisfied with the product or service due to a technical issue, we may offer a partial refund or replacement depending on the circumstances.

c. Professional Services (Consulting, Training, Support)

Refunds for professional services such as consulting, training, or support are not generally available once services have been delivered. If you cancel a service agreement or project before the work begins, a partial refund or full refund may be issued based on the terms of the agreement and any non-refundable fees. Any unused service hours may be refunded, subject to the cancellation policy outlined in the service contract.

2. How to Request a Refund

To request a refund, you must:

• Contact Us: Reach out to our customer support team at contact@lolitaaitech.com
• Provide Details: Include your account information (name, email, order number, etc.), the reason for your refund request, and any relevant details about the issue.
• Follow the Refund Process: Our support team will review your request and may ask for additional information if needed. Refunds will be processed according to the terms outlined in this policy.

3. Exceptions to the Refund Policy

While we strive to be as flexible as possible, there are some situations where refunds may not be issued:

• Failure to Cancel on Time: If you fail to cancel your subscription or service before the next billing cycle, you may be charged for the next period and will not be eligible for a refund.
• Violation of Terms of Service: If your use of our software services violates our Terms and Conditions, we reserve the right to refuse any refund requests.
• Custom Work or Special Requests: Custom software or development work that has already been completed or partially completed is typically non-refundable.

4. Refund Processing Time

If your refund request is approved, we will process the refund within 14 business days. The refund will be issued to the original payment method used for the transaction (e.g., credit card, bank account, etc.). Please note that it may take additional time for your payment processor or bank to reflect the refund in your account.

5. Chargebacks

If you initiate a chargeback through your payment provider or bank, we reserve the right to suspend or terminate your access to our Services. If a chargeback is reversed, we may assess a fee to cover the administrative costs involved in handling the chargeback. We encourage you to contact us directly before initiating a chargeback to resolve any issues.

6. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. If we make any material changes to the policy, we will notify you by updating the “Effective Date” at the top of this page. It is your responsibility to review this policy periodically to stay informed about any changes.

7. Contact Us

If you have any questions or concerns about Refund Policy, or if you would like to request a refund, please contact us at:
Lolita AI technologies Private Limited
108, 5th Street, Kulakkarai, Nandeeswarar Colony,
Nandivaram, Guduvancheri - 603202, Tamil nadu , India
Email: contact@lolitaaitech.com
Phone: +91 99404 82633